PRIVACY / REFUND POLICY
Shipping & Delivery
All orders are processed within 1 to 3 business days and orders are sent via USPS First Class. Delivery usually takes between 2 - 5 business days depending on your location. Please select Priority Shipping for quicker delivery.
Privacy & Security
Security The security of your information is very important to us. We use the 128-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than ketohydrate.com and our websites. Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following: * The "http" in the web address will be replaced by "https" * Depending on the browser, you may see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section for the browser window. Only browsers that use the 128-bit Secure Socket Layer technology are able to order through any of Epic Body LLC 's websites. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page.
What information about me is collected on our website or through our online products?
We collect two types of information: personally identifiable information and non-personally identifiable information.
Information from Other Sources. We may also supplement the information we collect with information from other sources to assist us in evaluating and improving our Website and Online Products, to determine your preferences so that we can tailor our Website and Online Products to your needs, and/or to study nutritional, weight-loss, behavioural and fitness questions in general.
We may collect information (including information that is Personally Identifiable Information) from you in different manners and at different places and times on our Website, such as when you register for our Website or subscribe to one of our Online Products. We also may collect information from you in connection with, or through, other Online Products we may make available on our Website from time to time. The following is a description of the areas and/or manner in which we primarily collect information about you.
Becoming a Registered User and Subscription. In order to access certain Online Products on our Website, such as message boards, weight-loss tools and food database, you must first complete certain steps to become either a registered user or a subscriber. During these steps, you may be required to provide us with information (including Personally Identifiable Information) such as name, postal code and email address, and, if you subscribe to one of our Online Products, credit card and billing information. This information is used to help us understand the characteristics of people who use our Website, to improve our Website and our Online Products, to contact users about requested Online Products and/or for subscription billing purposes. It is optional for you to provide demographic information (such as profession and number of children), but providing this information is encouraged so we can provide a more personalized experience on our Website such as by providing you with information that we think would be of interest to you.
Cookies and Action Tags. We also collect Non-Personally Identifiable Information passively using "cookies" and "action tags."
"Cookies" are small text files that are placed on your computer in order to identify (i) your Web browser (ii) the activities of your computer on our Website and (iii) your activity in connection with our advertisements and other marketing and promotional efforts. Cookies may be used to:
* personalize your experience on our Website (e.g., to dynamically generate content on web pages specifically designed for you), * assist you in using our Online Products (e.g., to save you time by not having to reenter your name upon each visit to our Website), and * allow us to statistically monitor how you are using our Website for purposes of improving our online offerings.
You do not have to accept cookies to use our Website, however, you may not be able to use certain products, offerings, features, or resources of our Website (including our Online Products) if you do not accept cookies. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the "Help" section of the toolbar.
"Action tags," also known as web beacons or gif tags, are a web technology used to help track website usage information, such as how many times a specific page has been viewed. Action tags are invisible to you, and any portion of our Website, including advertisements, or e-mail sent on our behalf, may contain cookies that are associated with action tags that our located on our Website. Unlike cookies, action tags are not placed on your computer.
Referral Programs. Through third-party referral program operators and others, we offer referral programs whereby referral websites can earn commissions through the referral of subscribers or other purchasers to our Website. To track the earning of such commissions, and to determine the effectiveness of the referral programs, the users who become subscribers to our Online Products or purchasers through such referral websites are tracked using technologies that do not include Personally Identifiable Information (such as cookies and/or action tags). Our program operators and the referral websites themselves can only access non-Personally Identifiable Information such as data relating to the number of impressions served, the number of transactions completed, and their resulting earnings. They cannot access our customers' personal data.
If you choose to apply to be a referral website, we use the data you provide strictly for conducting business with you. We have entered into certain agreements with third-party program operators for the purpose of administering our referral programs. Should you become a referral website of ours through one of our third-party program operators, any information you provide to them is subject to their privacy policies.
Other than as set forth above, we do not share personally identifiable information with other companies, apart from those acting as our agents in providing our product(s)/service(s), and which agree to use it only for that purpose and to keep the information secure and confidential. Also, our parent, subsidiary and affiliate companies, entities into which our company may be merged, or entities to which any of our assets, products, sites or operations may be transferred, will be able to use personal information. We will also disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. Users should also be aware that courts of equity, such as U.S. Bankruptcy Courts, might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission.
We may share aggregate information, which is not personally identifiable, with others. This information may include usage and demographic data, but it will not include personal information.
WHAT DO WE DO WITH THE INFORMATION WE COLLECT?
In general, we use the information collected on our Website and through our Online Products to help us understand who uses our Website and Online Products and how they are used, to personalize your experience (such as by providing you with information we think may be of interest to you), to assist you in using our Online Products, to improve our Website and Online Products, and for subscription billing purposes, if applicable. We may share or sell your Information, including your nonpublic personal information, for compensation with third parties; such third parties may include, but are not limited to, our affiliates, marketing companies, advertising agencies, data compilers, advertisers, data companies, data brokers, and, to the extent permitted by law, individual reference and look-up service programs. Such Information may be used by such third parties to provide you with information, advertisements, commercial communications and materials on products and services that may be of interest, for direct marketing or any other business.
If you become a registered user of our Website or subscribe to one of our Online Products, we may use your information to send you a welcoming email that may confirm your user name and password. If you "opt-in" we may send you electronic newsletters, contact you about Weight Loss products, services, information and news that may be of interest to you, and provide you with targeted feedback. If you no longer desire to receive these communications, we will provide you with an option to change your preferences. In addition, if you identify yourself to us by sending us an email with questions or comments, we may use your information (including Personally Identifiable Information) to respond to your questions or comments, and we may file your questions or comments for future reference. We may also use the information collected to send you important service announcements and updates regarding our Website or Online Products or, if you are a subscriber, about your billing account status. You will not be able to unsubscribe from these service announcements and updates as they contain important information relevant to your use of our Website and/or our Online Products.
We may also use the information gathered on our Website and through our Online Products to perform statistical analysis of user behavior, to analyze and evaluate issues relating to nutrition, weight loss, behavior and fitness, or to evaluate and improve our Online Products. We may link some of this information to Personally Identifiable Information for purposes such as understanding the characteristics of people who use our Website, to improve and market our Website in general and our Online Products in particular or to assist you in your personal weight loss efforts.
WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES? We may share or sell your Information, including your nonpublic personal information, for compensation with third parties; such third parties may include, but are not limited to, our affiliates, marketing companies, advertising agencies, data compilers, advertisers, data companies, data brokers, and, to the extent permitted by law, individual reference and look-up service programs. Such Information may be used by such third parties to provide you with information, advertisements, commercial communications and materials on products and services that may be of interest, for direct marketing or any other business.
Laws and Legal Rights. We may also disclose your information (including Personally Identifiable Information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms & Conditions or our Subscription Agreement, or to protect the safety and/or security of our users, our Website or the general public.
Third Parties Generally. We may provide to third parties information about you that does not allow you to be identified or contacted, including where such information is combined with similar information of other users of our Website. For example, we might inform third parties regarding the number of unique users who visit our Website, the demographic breakdown of the registered users of our Website, or the activities that visitors to our Website engage in while on our Website. The third parties to which we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.
IS THE INFORMATION WE COLLECT SECURE?
WHO DO I CONTACT IF I HAVE ANY PRIVACY QUESTIONS?
Returns & Replacements
Return Address: Returns, Packing slip must accompany the return
Epic Body LLC (PRODUCT NAME) 1140 PLETT RD, CADILLAC, MI 49601
20% restocking fee will be applied to any returned order.
When ordering I understand the statements regarding these products have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
I understand the information on this Web site or in emails is designed for educational purposes only and is not intended to be a substitute for informed medical advice or care.
I understand I should not use this information to diagnose or treat any health problems or illnesses without consulting my doctor. I also understand that Epic Body LLC is not intended or to be used to treat any type of medical condition.
Payment, Pricing & Promotions
If you are not totally satisfied with our products for any reason, simply return all UNOPENED packages within 14 days from your invoice date and we will refund you the total cost (excluding shipping/handling/restocking-fee).